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UPDATE #8: Your Business Model is Dying - Here are 5 Tips

Your current business model is dying if you are not taking into account the effect social media is having on your business. The "Think of when"..

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UPDATE #7: Managing Your Way out of the Service Promise

Is your 'service promise' real, or is just something that you say? If it is real, are you hiding behind your service promise or you delivering on it..

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Update #9: Relationship vs. Transactional Business

We keep hearing that banking is all about 'service?' I think we can all agree that banks have commoditized their products and essentially all offer the..

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